Not all of the metrics on the dashboard are helpful, however. “We’re hopeful these data provide a strong foundation for the plan, and that New York City Transit seizes on the momentum generated by this performance dashboard.” “We’re really looking for this to inform our bus plan, and where to target improvements, and then to track how well we’ve been doing that,” he said.Īccuardi said the timing is encouraging. MTA Chief of Operations Planning Peter Cafiero unveiled the dashboard at yesterday’s MTA board meeting, saying it’s a precursor to the agency’s forthcoming “ bus action plan.” “There are almost 250 local routes in the system, so it’s just not a detailed enough view to identify which routes are doing the best and which are in need of more help,” Accuardi said. And unlike the bus report cards advocates publish, the MTA’s dashboard does not make information available for individual routes. The dashboard allows you to chart changes in these metrics over time, and to break down performance by borough and peak/off-peak service.ĭata for some metrics, including the rider-centric measures of delay, only goes back to August 2017. “It’s really great to see the MTA continuing to reaffirm its commitment to using performance metrics that actually reflect customer experience,” said Zak Accuardi of TransitCenter, which has pushed the agency to publish metrics that riders can grasp intuitively. The MTA publishes the equivalent metrics in its recently-launched subway performance dashboard as well. In addition to bus speeds, the MTA included two other metrics that advocates were especially encouraged to see: “additional bus stop time” and “additional travel time.” These measure the extra time riders spend waiting at bus stops and on the bus, respectively, compared to the schedule. The agency went live yesterday with a new bus performance dashboard. If you want to know whether MTA bus speeds are improving - or not - there’s now an easy way to check.
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